966 Yates Street, Victoria, BC
V8V 3M2
(250) 385-2712

YOUR SERVICE CLAIM

This claim form is for extended service protection plans only, covering products past the manufacturer’s original warranty period, usually one year.

If your product is within one year of the purchase date, please contact the original purchase retail location for details on service. Customers requiring service under this plan must initiate a claim and complete the required (*) information (e.g. Customer’s Email).

We service customers all across Canada in many different time zones and so to expedite service to you, we use email to communicate. This will help speed things up for you as we go through the process. Make sure you provide a valid email address and one you use often. Even better, to avoid these communications landing in your junkmail, we recommend that you add service@avu.ca to your address book.

Once your claim is completed, allow a few days to validate the claim and sort out the best course of action for your scenario. Keep in mind that we also occasionally request pictures to better diagnose and speed up service. At anytime should you have a question about your claim, simply email us at service@avu.ca.

For Full Terms & Conditions, please visit Guaranteed Protection Plan

Service Repair Credit

When you redeem a repair credit in lieu of repair, please be advised that this will complete your extended coverage plan for the item in question.

FAQ – Need some information to help you out?

Follow this link to our FAQ page for some general information to help you right now.    GPP FAQ

To start your GPP claim, click here

Start Your Service Claim

To help expedite your service claim, you can upload pictures to help us with assessing the nature of the problem:

For TV’s: Full screen shot of the panel with the said anomaly visible – e.g. lines, blotches, shadows, cosmetic, etc.

For Appliances: Picture of the said anomaly that is visible – e.g. error code, interior/exterior, leaks, cosmetic, mechanical, etc.

Once you have submitted the form you will be redirected to the main claim form to fill out, thank you.

No Images Available? Skip to claim form.

Price Drop Alert

We regularly have promotions and sales events. If you would like us to notify you of a price drop in the product you are looking at, please give us your contact details below.

*If you haven’t received a response from us, please also check your junk or spam folder.